Courses and Workshops

Every course run by enlightenHR can be tailored to individual businesses. Our courses are designed to support your people development within your business and advise and update businesses on the latest HR and employment law information.

DurationCourse TitleCourse Description
2 hoursCustomer Service offering the ‘wow’ factor Face to face customer service
2 hoursCall Centre ‘customer journey’
1 hourTelephone skills, up selling
1 hourBrand TrainingWhat is a brand, how to develop a brand
4 hoursMaking your Words Count when selling a product or business
1 hourGrooming & Personal Presentation
1 dayTrain the Trainer
3 hoursCultural Awareness & Dignity at Work
2 hoursHow to conduct Internal Mediation
2 hoursChange Management
1 hourCultural Change
1.5 hoursTeam Members Appraisal Workshop
3 hoursManager Appraisal Workshops linked to performance reviews
1 dayRecruitment & Selection
1 dayCoaching & Training Workshop
½ dayEmployment Relations including basic Employment Law
½ dayEmployment Relations including basic Employment Law
Managing Sickness & Absenteeism
½ dayDisciplinary, Grievance and Investigation
2 days (can be run separately)People Management How to manage conflict, team building, recognising team behaviours and utilising those behaviours, understanding your own management / leadership styles and how to use them affectively to get results, communication, time management, motivation
3 hoursTime Management & Delegation Workshop
1 hourBasic Health & Safety

We are also licenced to deliver the following certificates and would be happy to support a business setting these up:

  • National License Certificate
  • Basic, Intermediate & Advanced Food Hygiene

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