HR Administration

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You’ve made this whole process so much smoother than I ever anticipated it could be. I really appreciate it.

Thank you for all your help with the disciplinary process. I appreciate it wasn’t a straightforward one and saw that you were working late to get it completed.

Alison at Enlighten HR was absolutely brilliant. Alison has helped us with tricky staff situations. Alison has always been a pleasure to work with. She is professional and has a wealth of experience. No hesitation in recommending Alison's services to anybody out there. Thank you Alison.

Personal Service with great attention to detail from what is often an unappreciated part of everyday business. Alison and the team care deeply about what they do and it shows in their approach.

Over the last few years I have had the pleasure of working with Enlighten HR and I must say, their approach to employee relations is refreshingly practical. Unlike some services that might just recite legal guidelines, this team genuinely focuses on finding solutions that benefit both the company and its employees. Their grasp of employment law is impressive, but it's how they apply this knowledge to real-world situations that stands out. They're not just about ticking boxes; they're about creating a harmonious workplace. Having a personal advisor was a game-changer for me. It meant receiving tailored support that addressed my specific business needs. The level of care and attention to detail provided by Enlighten HR made a significant difference in how we managed our internal challenges.

I want to reach out to say thank you so much for everything you’ve done for myself and LSU, it is very much appreciated.

enlightenHR continue to provide us with an exceptional level of service in many areas. Our latest acquisition meant we required TUPE support which Alison and the team dealt with professionally, promptly and in easy to understand terms for us and the new associates. The subject knowledge, support and guidance we’ve received has proven to be invaluable and the benefits far outweigh the extremely reasonable costs. I have no hesitation in recommending enlightenHR services to anyone.  

In the midst of the Coronavirus pandemic, we engaged enlighten HR to provide a fully outsourced HR function and assist in the recruitment and documentation of over 300 employees, operating retail concessions across the UK. Enlighten have since managed all contractual and HR matters for the business and have streamlined the HR process, managed risk, and ensured full legal compliance. We have enjoyed working with Alison and her team and would strongly recommend them to anybody considering the numerous merits of an outsourced HR function. The speed of operation and flexibility that enlightenHR provided in supporting the launch of a new business, including setting up new starters, advising on payroll processes, employee contracts, policy documents, HR advice and everything else that is involved was quite remarkable. I would fully recommend enlightenHR for both the launch of a business as well as the ongoing day to day support that continues to be provided.

Alison helped with the business case, which was extremely helpful as I had never completed one before. Once this was completed all of the legalities were checked with an employment lawyer, which increased my confidence. While completing the meetings with the affected employee Alison provided briefs, letters, and structure to what needed to be covered. I entered all of the meetings confident, knowing that the information I was presenting was accurate.

Without the invaluable support and guidance from Alison, this process would not have proceeded as smoothly. I felt extremely confident in the advice she was providing and she tirelessly answered any questions that I may have had, no matter how small or trivial they seemed. The support was professional, accurate and unwavering.  Alison was only ever a phone call away should I need to speak to her, and I knew that the advice I would be given would be correct.

I feel completely comfortable and confident asking Alison to help and support us on any HR issue that may arise in the future.

Our experience with enlightenHR has been an extremely positive one. Our relationship started with our organisation requesting assistance with a very difficult employment issue. Throughout Alison provided timely, relevant, and practical advice on how to proceed with the issue in hand. She provided excellent support, which included briefings before specific proceedings, documentation, giving us examples to support decisions, as well as guidance to trustees and employees. enlightenHR , who not only delivered an excellent service to us, is local and right on our doorstep. The Charity provides a professional quality services to children and families, so we are committed to building links with the local community and it is important to us that we have relationships with local businesses wherever we can. If at the same time you can enjoy and benefit from a personal and personable relationship that is a bonus and with Alison at enlightenHR there is a genuine empathy in the approach with the ability and expertise to keep things professional.

If you are looking for a friendly, local, highly knowledgeable, motivated professional and personalised approach to HR related issues, then Alison at enlightenHR is excellent to work with, and as Chair of the charity, I unhesitatingly recommend her for her support, prompt response, and total availability when needed.

My experience of working with Pam has been nothing but positive and I would highly recommend her as a HR consultant with enlightenHR.

Prior to work commencing Pam took the time to familiarise herself with our organisation and the project itself. As we were working together during a pandemic we communicated via zoom, telephone, or email, and had weekly meetings to discuss progress.  Pam provided timely, relevant and practical advice, and produced some excellent documents e.g., template contracts of employment, policies, briefings.

It was a pleasure working with Pam – I hope we work together again in the future.

We engaged with enlightenHR at an extremely challenging time for the business due to the global COVID-19 pandemic. During that time enlightenHR, and Alison Benney in particular, has provide us with advice relating to furlough leave, returning to work, ACAS negotiations and redundancy as well as day-to-day HR advice and support. The service we receive is prompt, informative and expert, which enables us to make the appropriate and compliant decisions relating to our employment issues. This support is very personal, it is as though we have our own HR department who thoroughly understands us and our business which has added huge value to our decision making.

Very useful conversation as always. Good to be challenged and given suggestions for possibly ways to handle a difficult conversation and some options we might not have considered.

We wouldn’t have got through this year with the support of enlightenHR and Alison being on the end of the line throughout. I recognise the importance of pragmatic, sensible HR advice and Alison’s advice and the management of the process has been invaluable; had we known this support was available, we’d had engaged enlightenHR even sooner.

We have found the advice and support invaluable as our company grows and takes on more new people. At the heart of the matter, our business is all about people. They are the thing that makes us different from our competitors and create a great place to work ‘with’ not for. It is therefore vital to have great HR advice online and on tap. It starts with information on how to recruit; moves on to ‘how to induct and train well.’ Then to the best way to monitor, motivate and manage people, as they develop new skills etc. These are, if you like, the easier bits to do! The greatest support and advice (from enlighten HR) has come when things get tricky. When people don’t quite work out, the way we had all hoped for, and what to do when X does Y etc.’ It’s at these times, when a friendly supportive council is most welcome and I can thoroughly recommend enlighten HR in providing this.

This is to confirm I have over the past few years had reason to use Alison Benney’s professional expertise to resolve a number of staff related issues and have found her ability and professionalism excellent. In particular, I very much value having had an expert whom you know on the end of the phone or email whenever I’ve had a query. When required, I have benefitted from face-to-face support from Alison who was particularly good when we had a confrontation with the staff member concerned with their legal representative. Alison offers a very personal HR service, with prompt responses, which I can assure you is everything when feeling stressed about a work-related situation.

enlighten HR has proven a real asset to us.  Alison Benney has offered us invaluable support, both in setting up the new hospital and providing ongoing guidance regarding all employment and HR requirements.  She continues to support our evolution from the ground up and we really see her as an extension to our hospital team.  She is always knowledgeable, professional and is responsive to our needs even when they are last-minute requests.  From the outset she really got to know us well, understanding all the niche details of our industry required to provide us a fantastic service.

The team of enlightenHR, especially Holly and Susan, have been very helpful when I hired my first team member. I never hired an employee before and they really took me “by the hand” and helped me throughout the process. The team is very knowledgeable, and I was positively surprised about their response time. enlightenHR uses a tool call Yoti and its functionalities with onboarding a new employee, completing right to work checks and obtain electronic signatures on all documents really made my life a lot easier. I cannot recommend them highly enough and I hope to continue to work with the team in the future!

Thank you for your on-going support. You have all been amazing and I am sure it's been a much higher workload than normal, remember to take a break and look after yourselves too.

enlightenHR are an invaluable help, even more so during the pandemic, with fantastic advice, templates and always being quick to respond. I highly recommend them, and do so to fellow business owners I meet. A brilliant and professional service to safely navigate the complexities of HR.

We are really happy to work with enlightenHR and especially with Alison Benney who has supported us in our worse moment with the employees and claims from ACAS, has helped us with directions to hire and exit employees, answering our infinite questions about HR, etc and thanks to her, everything is working perfectly now.

enlightenHR have been helping us with our growing HR needs for a number of years now. They are efficient, friendly, helpful and always on the ball. As a medium sized company, we have a number of employees but do not have the resources for an in-house HR Manager and so we rely entirely on EnlightenHR to keep us up to date. I don't know where we would be without them.